Pertemuan 13 - Kepuasan, Loyalitas Dan Penanganan Keluhan Pelanggan

Pramuditha, Panji (2020) Pertemuan 13 - Kepuasan, Loyalitas Dan Penanganan Keluhan Pelanggan. [Teaching Resource]

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Pertemuan 13 - KEPUASAN, LOYALITAS DAN.ppt - Published Version
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Official URL: http://kuliahonline.unikom.ac.id/?listmateri/&deta...

Abstract

Praktikum Pemasaran Jasa Pembahasan 1. Pengertian kepuasan pelanggan 2. Manfaat kepuasan pelanggan 3. Pengaruh kepuasan pelanggan 4. Kajian loyalitas pelanggan 5. Program loyalitas pelanggan 6. Dimensi perilaku pelanggan purnapembelian 7. Penganan keluhan pelanggan

Item Type: Teaching Resource
Subjects: Materi Kuliah Online > Materi Kuliah Tahun 2020
Divisions: Universitas Komputer Indonesia
Depositing User: Admin Repository
Date Deposited: 05 Jul 2020 13:00
Last Modified: 05 Jul 2020 13:00
URI: http://repository.unikom.ac.id/id/eprint/66466

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