Ratna Komala, Adeh and Kusnanan, I (2019) The Influence of E-Banking Service for Customer Satisfaction. In: Proceedings of the 1st International Conference on Informatics, Engineering, Science and Technology, INCITEST 2019. 1st International Conference on Informatics, Engineering, Science and Technology (INCITEST 2019) . EAI.
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Abstract
The purpose of this research is to find out how the influence of internet service has an impact on customer satisfaction. This study used a descriptive analysis method in BRI banking service to obtain facts from existing problems and find factual information. The results of the descriptive analysis study show that internet banking service affects the comfort, security, and customer satisfaction. Comfort is the most important aspect of the internet banking because customers can interact with banks easily without the need to come to the bank, and internet banking speeds up banking transactions so that it can increase bank customer loyalty. It can be concluded that E-banking internet service has a very significant effect on customer satisfaction.
| Item Type: | Book Section |
|---|---|
| Subjects: | Prosiding |
| Divisions: | Universitas Komputer Indonesia |
| Depositing User: | Yudha Taufik Nugraha |
| Date Deposited: | 04 Sep 2023 07:35 |
| Last Modified: | 14 Sep 2023 07:45 |
| URI: | http://repository.unikom.ac.id/id/eprint/70356 |
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