Evaluasi Tata Kelola IT Pada Kantor Pusat Bank BJB Bandung Dengan Menggunakan Framwork Cobit 4.1 Berdasarkan Pelayanan Manajemen Insiden

Yuliana, Yanti (2018) Evaluasi Tata Kelola IT Pada Kantor Pusat Bank BJB Bandung Dengan Menggunakan Framwork Cobit 4.1 Berdasarkan Pelayanan Manajemen Insiden. Diploma thesis, Universitas Komputer Indonesia.

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Official URL: http://elib.unikom.ac.id/gdl.php?mod=browse&op=rea...

Abstract

From the results, that the company already has the support of IT management and support services to the user in the form of incident management information system incident and incident detected through monitoring tools for IT infrastructure to some very important process contol by perusahaann. Determination of the control process ensures Help and Incident -DS8 service delivery and support of the domain (DS), is an important process control for fixed interest rate based on the calculation method and the AHP decision makers to prioritize what is important.The level of process maturity DS8 (Help service and Incident) daat are at level 3 (Defined Process) and the expected level of maturity in order to reach to the level of 4 (Managed and Measurable).Preparation of recommendations were made based on the level of process maturity DS8 (Help service and incident) at this time to be able to increase the level of maturity to the expected level.

Item Type: Thesis (Diploma)
Uncontrolled Keywords: Tata Kelola IT
Subjects: S1-Final Project > Fakultas Teknik Dan Ilmu Komputer > Manajemen Informatika > Sistem Informasi > 2015
Divisions: Universitas Komputer Indonesia > Fakultas Teknik dan Ilmu Komputer
Universitas Komputer Indonesia > Fakultas Teknik dan Ilmu Komputer > Sistem Informasi (S1)
Date Deposited: 31 Jan 2019 10:23
Last Modified: 31 Jan 2019 10:23
URI: https://repository.unikom.ac.id/id/eprint/58128

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