Desain dan Implementasi Call Center Terdistribusi Berbasis Soft Switch

Afrianto, Irawan Desain dan Implementasi Call Center Terdistribusi Berbasis Soft Switch. [Teaching Resource] (Unpublished)

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Abstract

This is a paper analysis, so it needs to analyze the distributed Call Center system. Studying and analyzing is the basic of Soft Switch in technology. We made this paper support for the process of SIP protocol especially on call control function, Call Center system. Call Center needs to be met with lower operating and agent of distribution deployments based on Traditional PTSN. Solved the many pains point of the enterprise is Soft Switch based on Call Center with the development of NGN technology. The Call Center system is having a platform architecture and it is based on a gave from VoIP. The soft switch system’s key equipment is SIP protocol, for the call control function.

Item Type: Teaching Resource
Subjects: Laporan Penelitian
Materi Kuliah
Materi Kuliah > PROGRAM STUDY
Divisions: Universitas Komputer Indonesia
Depositing User: Irawan IA Afrianto
Date Deposited: 25 Mar 2022 08:59
Last Modified: 25 Mar 2022 08:59
URI: https://repository.unikom.ac.id/id/eprint/69042

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