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Yulianti, Santi (2007) TINJAUAN PELAKSANAAN PELAYANAN CUSTOMER CARE FLEXI DI PT. TELKOM KANDATEL BANDUNG.
Yulianti, Santi (2007) ANALSIS PELAKSANAAN CUSTOMER RELATIONSHIP MANAGEMENT PADA PT. TELKOM KANDATEL BANDUNG. Diploma thesis, Universitas Komputer Indonesia.