E-SERVICE QUALITY OF HOSPITAL TO MEASURE PATIENT SATISFACTION

Lubis, Riani and atin, Sufa (2020) E-SERVICE QUALITY OF HOSPITAL TO MEASURE PATIENT SATISFACTION. Journal of Engineering Science and Technology, 14. ISSN 18234690

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Abstract

This research aims to design a model of e-service quality of hospitals. E-service quality of hospital can measure community satisfaction or in this research, the patient satisfaction. The Indonesian government uses the Community Satisfaction Index as a measurement standard to the level of community satisfaction of services provided by government agencies. In Indonesia, every hospital has to measure the Community Satisfaction Index regularly and report the result to the government and the public. The community satisfaction measured by the government and Service Quality (Servqual) of Parasuraman. The result of this research is a model of the Community Satisfaction Index survey which can help the hospital in Indonesia to regularly monitor the implementation. Hospitals can use the result of the measurement as a reference to improve their service quality to patients. Various hospitals in Indonesia can use this e-Service Quality of Hospital.

Item Type:	Article
Subjects:	Jurnal Tercetak
Divisions:	Universitas Komputer Indonesia
Depositing User:	Yudha Taufik Nugraha
Date Deposited:	23 Feb 2024 02:36
Last Modified:	14 Mar 2024 07:03
URI:	http://repository.unikom.ac.id/id/eprint/70694

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